There are 30.2 million SMBs in the US alone. This abundance leads to a pursuit where each vendor sells very similar technology. But you have to separate yourself from the rest of the crowd. The best way to do that is by developing ever-lasting bonds with your buyers by enhancing your customer relations.
Apptivo’s CRM isn’t just for customer relations, though it does that just fine. The integrated suite of applications in the system allows you to control all your business processes in one ecosystem. Here are some of the ways that a unified CRM can enhance your business:
Continuous Data Flow
The biggest advantage of an integrated CRM is its progressive data flowing model. Having a connected CRM enables you to automatically pass on data generated from your Sales CRM component to the Projects allowing your team for a quick and smooth project delivery. The response to your Email Blast gets stored in your CRM so that you can quickly draw up an Estimate with your integrated quote management solution. Then, Invoices can be automatically generated at the end of a transaction. In case your customers have any queries, you have an IT help desk to manage inquiries within the system.
Having multiple apps for different but interconnected parts of your business requires you to have another software, or team to organize the data. Apptivo’s CRM software spontaneously arranges the information as it comes in and instantaneously prepares it for the succeeding department. Having all your divisions on the same page optimizes each step of the business process, making you deliver faster and higher quality service to your customers. The project management app also lets you stay up to date on the progress of each of your divisions and allows them to easily collaborate and communicate with each other.
With a single business management software, you can control all your teams and processes. This makes it financially more efficient. You don’t need to continuously renew subscriptions or upgrade different tools multiple times. Instead, just invest in the Apptivo tool and start managing all business processes under one roof. This app also has a budget tracker that helps you create Expense Reports and keep an eye on your expenditure. You can produce insightful reports to help you visualize and manage your expenses easily.
Apptivo’s customer relations manager will take you through the entire sales process. It’s crucial to keep each team in the process coordinated. From marketing through emails, to building invoices after the completion of a deal Apptivo’s CRM can help move the information forward at every round. Also, due to the wide variety of external integrations, it gives you the option of choosing the apps, without hampering your business. This gives you a competitive edge against other companies with a similar business model.
Personalized Customer Experience
Customer relations can distinguish your business from the rest of the crowd. An integrated CRM like the one provided by Apptivo can enhance customer relations while not compromising your business activities for several reasons:
- Apptivo also can build customized HTML email designs for an even more personalized approach to customer handling.
- Because of the various client centric API integrations, even micro-processes like document signing and archiving can be done directly through Apptivo.
- With Apptivo, you can save time in organizing and spend it by developing bonds with your customers.
- A help desk app that comes with the CRM can help you handle customer feedback and complaints quickly and efficiently.
- The billing component also can produce invoices for your customers after they make a sale.
As an SMB, you are generally stretched for resources. Even if you do have the abundance of resources, using as little as possible frees up space for other important entities. With Apptivo you can have a single software that acts as your cloud business management software suite to take care of all your needs. And since the software is on the cloud, no storage space (or maintenance) is required from your side. You can even access it remotely, meaning that you can work even when you’re on the go.
Greater Lead Conversion
Bringing in those who are interested in your product or service is good, but it’s not the end of the battle. You have to turn these leads into valued customers. Since using a unified CRM app creates an environment where your sales and marketing teams work hand-in-hand, you can convert your leads more efficiently into sales. Apptivo provides a dedicated lead management tool that helps you control all of the leads in your company. But it also provides you with customizable personalized email templates that you can use to turn your potential buyers into actual buyers.
Single Software Setup
Having many different software can be a headache for your tech teams. Setting each of them up, maintaining them, and managing their information is a time-consuming task, especially as an SMB. Instead, the Apptivo software is a one-click, no maintenance software frees up your tech team’s time so that they can focus on developing products. Since Apptivo’s app is cloud-based, there is already very little setup required.
Analytical reports give you insights on the working of your company so that you can better judge the decisions to make. Having divided software generates multiple reports, each with different rubrics. Reading these can be a challenge, especially for an SMB already struggling to keep up with the expansion in tech. To produce a single graph by compiling all these smaller statements is also a huge hassle. Apptivo provides you with an integrated software that considers all the various teams’ details while designing reports. This single tool can build an easy to read report which will help you to decide where to make your next investment.
If you have a business, you have probably already heard of omnichannel marketing. This type enables you to continuously offer the same level of customer service on each of your communication channels. With an integrated app, all your customers are eventually funneled into this single tool. And your response is generated from the same tool too. This lets you enforce the omnichannel model, without having to learn the working of each communication channel individually.
So many different softwares are available in the market that perform varied functions to help you provide your clients with the best support. But an integrated CRM compiles all their great features into a single easy-to-follow software. Integrated CRMs are the best of all worlds.