In today’s hyper-competitive business atmosphere, social media has given customers a megaphone to voice their complaints to an increasingly connected population. With complaints on the rise in today’s world, customers don’t just get mad; they share their bad experiences with others. A survey conducted by PwC showed that 92% of customers would completely abandon a…
A lot of millionaires are made from what they do in times of recessions. Among the hardest hit by the pandemic, many, if not all, small businesses are closing their doors, not knowing when they’ll be able to reopen. Whether big or small, you have to plan for challenging situations like these; you have to…
Everywhere you go today, you will hear the word ‘Customer Centricity’ echoing in the business industry. Entrepreneurs are ditching traditional sales-driven strategies and embracing the customer-centric approach. A lot of organizations claim to be customer-centric, but what does it really mean? You have heard about a promising new strategy called ‘Customer Centricity,’ but how can…
Healthy communication with your customers is critical, but a healthy communication during this global pandemic is paramount. The worst thing you can do to your business during a crisis is do nothing, just push your business into a state of paralysis. We can’t emphasize more on the dire need for destroying your traditional communication infrastructure…
The collapsing healthcare system and the rapid spread of the coronavirus have prompted countries to adopt stringent unprecedented measures to prevent the further spread of the virus. In addition to the alarming health crisis caused by the coronavirus around the world, the epidemic has taken down the entire business sector and left companies in shatters….
While the outset of the crisis was subtle, the COVID-19 pandemic spread like wildfire tearing down businesses across the globe. The effects have spread on a much larger scale than anyone could’ve imagined, even jeopardizing companies that seemed so permanent. From suffering a loss in business to working remotely, things have changed overnight. The harsh…
We’re living in uncertain times with the widespread of the coronavirus pandemic, and a lot of companies are struggling to adjust their business plans to this fragile situation. Now that we have no way to initiate manual workarounds, the common misconception amongst entrepreneurs is that their business is purely gambling on luck. Many organizations haven’t…
The COVID-19 pandemic has caused a massive disruption among small businesses globally, with around 43% of entrepreneurs closing their businesses temporarily. Over 64% are overoptimistic in believing that the crisis is momentary, and they would be able to reopen soon. However, you shouldn’t turn a blind eye to the true survival rates, which, unfortunately, maybe…
Social distancing measures have stimulated a drastic change in customer behavior across the globe. With heightened public concerns, most customers remain wary of resuming their normal activities. The ‘lockdown response’ to the crisis has upended every aspect of businesses and dramatically altered the overall customer experience. In the wake of the COVID-19 crisis, social distancing…
As the world continues to grapple with the changes caused by the COVID-19 pandemic, the sales numbers are fluctuating, and the future of businesses feels uncertain. Against the widespread consequences of the spread of this global epidemic, the prevailing competitive conditions have taken the form of a ferocious competition in a growing number of business…
