The relationship between good customer service and business growth is always critical. Let’s take a look at how you can build better relationships. These days to have a successful business, it’s just not enough to only close the sale. You’ve got to help your customers to make them do continues business.
Due to Digitalization and Technological Transformation, Customer Revolution has taken place due to which customers these days commences business with those who provide better customer support.
Today, it’s all about Customer Experience.
To be competitive, you need to go above and beyond expectations and deliver a great experience that’s where Apptivo comes in to provide your business with all the necessary tools to provide your customer with the best experience.
Great Customer Experience can only be attained with constant and meaningful communication. And in this area, Apptivo CRM system can be a great help, as it is increasingly used as a customer loyalty enhancement tool.
Apptivo CRM contains a wide range of information about your customers and how they interact with your business – including past activities, conversations, and purchases.
You can use the data from Apptivo to keep your existing customers updated with company news, offers, sales campaigns, or other initiatives. Apptivo CRM software allows you to segment your customers and address the right audience with the right message, instead of sending them all the same type of information.
Hearing Your Customers’ Needs
All your customers have access to multiple online communication channels where they go and provide their feedback to the general public. To make sure all your customers are sharing positive feedback about your company/business you can start asking your customers for their opinion. You can also ask them to go through a survey using Apptivo Campaigns and know what they think of your company Products, Services, and what can you do to make their experience better. In this way, you will show them that you care – and that’s exactly how you keep your customers happy!
Creating Relationships with Customers
By personalizing your communication with your customer you can create a unique relationship with them. All Customers can get in touch with the company through a variety of channels, like email, phone or website. They can also contact the company via different departments, such as sales, marketing, and customer service.
Using Apptivo CRM software you can capture all of these conversations, regardless of the channel or department in which they occur. With this information you give your Customer a unique Experience by addressing him by his name, or when he calls, knowing exactly what the issue is without having to ask him to repeat himself.
Your companies perception will start improving once you start personalizing your communication with your customers.
Offering Customers Needs
All your Customers have multiple choices to select from and in order to win them, you have to provide them with a proactive offer relevant to your product or service.
Apptivo CRM system provides you with the knowledge of your customers need by telling you what they’re interested in, have asked for or have already bought. You will also be aware of the problems they have had before, and whether they were happy with the solutions you offered them.
In other words, a complete history of your customer interaction will be recorded in Apptivo CRM system which will help you offer your customers what they really want, not what you think they want.
Providing your customers with help and support when they need it can help you create a unique customer experience. Everyone these days prefers online communication when it comes to solving their problems and handling their complaints.
Apptivo Customer Service software ensures that none of your customer inquiry is lost, as each customer request is logged into a central system that can be accessed online. Apptivo CRM provides you with triggers which will send out an email whenever a customer request is received.
The Triggered email can contain customer request number, FAQs and navigate them to the knowledge base. This way, all customer requests receive attention and don’t disappear into the unknown.
Whenever a customer raises a question or an issue, it’s clear that they are looking/seeking a quicker response for their query. There’s no time in today’s fast world for the delay. If you don’t respond in a timely manner, you can risk losing your customer!
With Apptivo CRM software, you can speed up your responses to customer inquiries by using ready-made email templates. With pre-made templates, you can answer the most frequently asked questions quickly by selecting the template from a knowledge base.
Another benefit of using templates is that each email is consistent with your brand and tone of voice and is 100% customizable.
In today’s technically dominating world, customers demand and expect a whole new level of attention. Customers also expect companies to do business with their terms. Customers want companies to know who they are, their requirements, how to keep in touch with them, listen to their needs and provide quick and attentive support.
Apptivo CRM software helps you to do all of this and more.
With Apptivo CRM, you can create a full 360-degree view of your customer regardless of who in your company is talking to the customer. It also gives you the chance to personalize your communication, offer relevant content and service, and respond quickly to their requests ensuring that no question goes unanswered which is what provides customers with a great experience.
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