Cases Attributes

Cases can be adjusted to serve the need of yours. One important tool for adjusting the cases applications is the possibility to add the custom. The cases attributes describe each and every field of the case. These attributes are involved in the case creation.

Case information

Case # Case number either auto generated or manually entered. If you want to enter it manually, customize the settings.
Status The status of the case. It displays statuses like immediate, Assigned, Close, New, Pending input, etc. and your custom statuses.
Type The type of the case. It displays types like Resource Request, Report a Problem, Technical Issues etc. and your custom types.
Priority The priority of the case. It displays priorities like high, medium, low, etc. and your custom statuses.
SLA It will be auto populated based on priority.
Assigned To Name of the employee.
Summary Short description about the case
Description Brief description about case including key points

Overview

Item Name of the product to which the case is linked. You can enter the product name, or select using search icon.
Need By Date Estimated date given by the customer.
Project Name of the project to which the case is linked. You can enter the project name, or select using search icon.
Date Resolved Date resolved in the case.

Reported By

Customer Name of the customer to which the case is linked. You can enter the customer name, or select using search icon.
Contact Name of the contact to which the case is linked. You can enter the contact name, or select using search icon.
Email Enter the email address.

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