The basic features are the special features in cases. The following section describes each and every feature in detail. Cases creation Collecting cases through emails Entering data in case creation page Collecting cases through API Cases conversion Convert cases into projects Convert cases into work orders Trash feature Deleted Cases Archived cases Restore Delete forever Custom view of cases My views Views shared by others Access privileges Collaboration Custom attributes Left panel views Reports Service Level Agreement Create SLA Enable SLA Cases Basic Features was last modified: October 30th, 2020 by pkuppusamy