Apptivo Cases App

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Cases

Apptivo furnishes you with Cases App where you can manage all your problems or issues that your customer incurs. It is integrated with various other apps including CRM, Project Management, Invoice and more to make your tickets move faster and clear out the problems.

Application Features

Apptivo can auto-create or convert your emails into cases. Auto responses can be setup to notify customers of their new pending case.

email to case auto response

Be sure to turn out responses before it's too late. Follow up with customers by keeping them engaged.

service level agreement

Cater to your customers by giving them the best customer service possible. Keep track of all open and closed tickets for customers.

Ticket management
customer portal

Customer Portal

Apptivo provides the ability to add third-party customers to specific cases, so they can login and view the progress of the case details using their own account.


customer access level

Secured Access

Empowers you to provide security access either to the particular employee or to all the employees in business to access the case.



Integrated Applications

Cases App integrates seamlessly with the following applications

Cases     Projects

If your business is dealing with a number of projects, then all your customer issues and enhancements can be logged as cases in the Apptivo Cases App and easily associate with that project. Similarly, if you are going to work on a case created, you can instantly convert the case into a project. Case conversion allows you to convert all the case information into a project, and you can also add your team to follow up on that case. Learn More about Projects App

Application Roadmap

  • V7 Upgrade
  • eSign
  • PDF templates
  • Additional Dashboard

  • Portal implementation
  • Activities DB to ES

Major Update on the Application

Moved the Application to Live

Started Building the Application

This Application is available in

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Start a Trial / Book Demo

Apptivo provides a FREE 30 Day trial to all its customer to play around with the product and get to know if it suits their business. Apptivo also provides a 1 to 1 demo session to explain how you can use Apptivo for your business.