What is customer facing? What are the skills and qualities essential for customer-facing employees?

Posted on 6:42 am, August 8, 2022 by Sandra

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INTRODUCTION Customer facing refers to the business service feature experienced by the customer. It is a component of customer relationship management that describes any technology or information that is directed to the customers. A customer facing solution is tailored to delivering user experience through all customer touch points. What is Customer facing? Customer facing denotes…

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WHAT ARE THE ROLES AND RESPONSIBILITIES OF A SALES TEAM? 5 STEPS TO CREATE A GREAT SALES TEAM

Posted on 4:59 am, August 5, 2022 by Sandra

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INTRODUCTION Whether you are a product or service based company, you need to have a sales team in order to drive the growth of your business. Sales teams are purely responsible for interacting with the customers and actually help make sales by convincing the customers to make purchases. In order to increase the sales numbers…

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7 Benefits of Having Both CRM and EHR

Posted on 8:31 am, August 4, 2022 by Sandra

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Introduction Advancements in technology have spurred the growth of different industries, and healthcare is one of the top industries to have benefitted from contemporary tech innovations. One such tech advancement for healthcare organizations is the Electronic Health Record (EHR) System. An EHR system helps the organization keep track of all the data about different patients…

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KEEP CUSTOMER SERVICE SIMPLE

Posted on 8:00 am, August 2, 2022 by Sandra

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Introduction Customer service is considered important for a business success. A superior customer service helps retain the customers and build customer lifetime value. The key to providing good quality customer service is by building stronger relationships. Customer service drives satisfaction among the customers which in turn will result in customer loyalty. What is customer service?…

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WHAT IS A CUSTOMER? DEFINITION, TYPES AND CATEGORIES

Posted on 7:44 am, August 2, 2022 by Sandra

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Introduction A customer is an individual who purchases goods or services from the businesses. The customer is considered as the king of the business. All the decisions taken by the business are customer centric. Customers are the prime force that drives revenue into the business. Without the customers, businesses do not exist. What is a…

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WHY IS RELATIONSHIP MANAGEMENT IMPORTANT AND KEY TO BUSINESS SUCCESS?

Posted on 6:24 am, July 28, 2022 by Sandra

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INTRODUCTION Relationship management is vital for the success of the business, as you need to build a strong relationship with the customers , who indeed is the king. You need to serve the king better to survive in the business environment and to stay ahead of competition. In order to stay in the business game,…

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WHAT IS A SALES PIPELINE AND HOW DOES IT BENEFIT THE ORGANIZATION?

Posted on 9:03 am, July 27, 2022 by Sandra

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INTRODUCTION The sales pipeline is the representation of your prospects along the funnel. You can have a complete outlook on the sales stages and how the opportunities go through each sales stage. The sales pipeline gives you a comprehensive understanding of which sales rep is working on that particular sales opportunity, how many deals are…

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What is a customer profile in CRM? Definition, benefits and customer profiling

Posted on 10:28 pm, July 26, 2022 by Sandra

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What is a Customer profile? Introduction Customer profiles make up the integral part of a CRM system in order to be effective and efficient. A customer profile describes a particular class of a customer. The customer profiles within the CRM software will be highly helpful in tracking and monitoring existing and potential customers. Customer profile…

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WHAT IS CRM TECHNOLOGY?

Posted on 10:29 am, July 22, 2022 by Sandra

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Introduction CRM is a technology that helps manage the entire customer information and interactions in order to build and maintain superior customer relationships. The CRM solution replaces spreadsheets and other different applications, which makes it easy for the businesses to access information in one centralized platform. CRM is an essential tool for businesses today to…

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