INTRODUCTION Sales are considered to be one of the toughest jobs in the world. The sales team put in a lot of effort and energy to make a sale. You have to tackle the consumer’s mindset, you never know when they will slip from the funnel. Also, you need a lot of guts to pitch…
INTRODUCTION Customer facing refers to the business service feature experienced by the customer. It is a component of customer relationship management that describes any technology or information that is directed to the customers. A customer facing solution is tailored to delivering user experience through all customer touch points. What is Customer facing? Customer facing denotes…
INTRODUCTION Whether you are a product or service based company, you need to have a sales team in order to drive the growth of your business. Sales teams are purely responsible for interacting with the customers and actually help make sales by convincing the customers to make purchases. In order to increase the sales numbers…
Introduction Advancements in technology have spurred the growth of different industries, and healthcare is one of the top industries to have benefitted from contemporary tech innovations. One such tech advancement for healthcare organizations is the Electronic Health Record (EHR) System. An EHR system helps the organization keep track of all the data about different patients…
Introduction Customer service is considered important for a business success. A superior customer service helps retain the customers and build customer lifetime value. The key to providing good quality customer service is by building stronger relationships. Customer service drives satisfaction among the customers which in turn will result in customer loyalty. What is customer service?…
Introduction A customer is an individual who purchases goods or services from the businesses. The customer is considered as the king of the business. All the decisions taken by the business are customer centric. Customers are the prime force that drives revenue into the business. Without the customers, businesses do not exist. What is a…
INTRODUCTION Relationship management is vital for the success of the business, as you need to build a strong relationship with the customers , who indeed is the king. You need to serve the king better to survive in the business environment and to stay ahead of competition. In order to stay in the business game,…
INTRODUCTION The sales pipeline is the representation of your prospects along the funnel. You can have a complete outlook on the sales stages and how the opportunities go through each sales stage. The sales pipeline gives you a comprehensive understanding of which sales rep is working on that particular sales opportunity, how many deals are…
What is a Customer profile? Introduction Customer profiles make up the integral part of a CRM system in order to be effective and efficient. A customer profile describes a particular class of a customer. The customer profiles within the CRM software will be highly helpful in tracking and monitoring existing and potential customers. Customer profile…
Introduction CRM is a technology that helps manage the entire customer information and interactions in order to build and maintain superior customer relationships. The CRM solution replaces spreadsheets and other different applications, which makes it easy for the businesses to access information in one centralized platform. CRM is an essential tool for businesses today to…
